What Sets Omni Apart

Most billing companies tout the same strengths and advantages, but not all medical billing companies are the same. With Omni you not only get a company who has the experience and technology necessary to maximize the revenue of your hard work, but Omni is a company who truly cares about our clients and the work we perform on their behalf. Omni is a family-owned business who insists on providing personal service. Omni only gets paid if you get paid, so there is an extra incentive to do the finest job possible.

Omni has identified four areas where billing services have traditionally fallen short. In response, we've created processes to address each area in a comprehensive manner.

Problems Identified     Solutions
1. Delay in Successful Filing Claims     1. Timely and Verified Claim Postings
2. Apathetic or Ineffective Follow-Up     2. Consistent, Documented Follow-Up
3. Lack of Direct Communication with Client     on Financial Performance     3. Consistent Communication
4. Impersonal and Inconsistent Customer     Service     4. Dedicated, Customer Service     Representatives

Timely and Verified Claim Posting

"Be quick, but don't hurry."
The first key to Omni's success entails three parts: timely processing, upfront eligibility verification, and immediate confirmation of claims sent successfully.

Omni begins data entry of charges immediately upon receipt. Insurance information and eligibility are checked before any charges are posted. Claims are expertly coded and electronically submitted. All electronic claims are verified to have been received by payor before any day is closed.

Enhanced Follow-up

"Sensitive because it's your community, effective because it's your money. " 
Most companies say they do follow-up but what are they really doing? At Omni, our Enhanced Follow-up Department addresses both the insurance side and the patient-pay areas in a regimented process.

By applying a sophisticated computer tracking system, Omni is able to keep claims from falling through the cracks and on track for payment.

With these regimented processes, Omni keeps your money flowing on a steady basis and allows you to more efficiently pursue third-party collections when necessary.

Documentation Feedback and Customizable Monthly Reports
"When you start having all the right answers, you will stop asking all the right questions." 
Omni's Management is in constant touch with their clients, giving them feedback on the documentation received. By educating our clients on obtaining the best information possible, Omni is able to expedite and maximize their clients' revenue.

Omni is also diligent about receiving consistently and as often as possible. If there are delays in getting this critical information, Omni's staff is trained to immediately bring this to the client's attention. We are all on the same team, and this extra oversight keeps your service from falling behind financially.

A customized one-page monthly report will accompany your monthly standard reports. This report will give you a snapshot of your company's financial performance for the previous month and year-to-date. Management is always available to discuss your account or any question you may have.

Dedicated Customer Service Representative

Service training, dedicated account representatives, and toll-free numbers allow Omni to provide the highest level of customer service in the industry.

Your Omni Account Representative will answer the phone with your name and customized greeting. By being dedicated to your account, they are able to give your clients the most accurate information in the shortest amount of time.

Omni staff takes pride in continuing the good will you have worked so hard to create in your community. Omni's friendly attitude and easy lines of communication will be a positive reflection on your service.

 
Call
 
Buff Farrow
Executive Director
866-248-1189
 
 
 
 
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